Customer Service
Shipping & Delivery
Welcome to the hassle-free world of deliveries at Baud!
Once you've placed your order, a confirmation email will hit your inbox. When your headphones are all packed up and ready to be shipped, you'll get another email with the final confirmation and your tracking number.
Please note: This information applies to orders shipped after the product becomes available in late August 2024. Pre-order customers will receive their products once they are in stock.
Shipping Costs
- Sweden: 99 SEK
- EU and other European countries (except Russia and Ukraine): €9.99
- USA: $20
- Canada: $20
- China: $20
- United Arab Emirates: $20
- Egypt: $20
Please Note: Import duties and taxes are not included in the prices displayed and will be charged separately by the courier.
Baud Gear AB is not responsible for any delays in delivery caused by third-party shipping carriers.
Got questions or need more details? hi@baud.audio.
Happy shopping!
Exchanges & Returns
As per our Terms of Purchase, you have the option to return your Baud product within 14 days. To initiate a return, kindly contact our Customer Support Team during our business hours.
hi@baud.audio
Our dedicated Customer Support Team is based in Europe, and you can reach us during the below hours.
Central European Time (CET/GMT)
Monday - Friday: 09:00 to 17:00
Claims
If you have received a faulty item or the wrong size, color, or product, the return/exchange will be free of charge. To initiate a claim, kindly contact our Customer Support Team during our business hours.
hi@baud.audio
Uncollected Items
If an order is abandoned and not imported according to shipping terms for orders outside the EU, an additional fee of $50 USD / £40 GBP will be charged upon return.
If an order is abandoned when ordering within Sweden or the EU, an additional fee of 130 SEK / €15 EUR will be charged upon return.
Return Shipping Costs
- Sweden: 99 SEK
- EU and other European countries (except Russia and Ukraine): €9.99
- USA: $20
- Canada: $20
- China: $20
- United Arab Emirates: $20
- Egypt: $20
Please Note: Import duties and taxes are not included in the prices displayed and will be charged separately by the courier.
Service & Warranty
Worldwide Warranty
Our One-Year Limited Warranty is your assurance of quality, brought to you by Baud Gear AB, Byvägen 54, 133 34 Saltsjöbaden, Stockholms Län, Sweden, this Warranty is exclusively for the products (the “Product”) you purchase from our [baud.audio] website. Let's navigate the details:
Parties Involved
The terms "you" or "yours" refer to the discerning consumer acquiring products from our website.
Covered Aspects
The Warranty extends for one (1) year from the original purchase date, safeguarding against defects in materials and workmanship, subject to adherence to the guidelines outlined in user manuals and related documentation.
Exclusions
The Warranty does not encompass products sourced from outlets other than our website or authorized Baud resellers, issues arising beyond one year from purchase, consumable components, cosmetic wear, damage resulting from accidents or misuse, deviation from usage guidelines, modified products, normal wear and tear, and instances involving theft or suspected theft.
Authorized Repairs
Authorized repairs are exclusively arranged through communication with our customer service team via hi@baud.audio. Any attempt at repair by unauthorized entities will void warranty coverage.
Solutions & Options
Options under the Warranty include repair with new or pre-used parts, replacement with a functionally equivalent product, or a refund in exchange for the returned product. It's crucial to note that a replaced or repaired product carries a 90-day warranty.
Limitation Of Liability
This Warranty is exclusive, replacing all other warranties. We disclaim liability for information loss during repairs and limit our responsibility to the purchase value of the product.